International Code of Practice for Planning, Commissioning and Providing Technology Enabled Care Services

This unique and comprehensive outcomes-based Code of Practice is the essential guide needed to plan, commission and provide good quality and effective Technology Enabled Care Services. 


The Code acts as a quality framework for procurement and provision of services, worldwide. Digital technologies are becoming more popular in the health, housing and care sectors. Technologies such as telehealth, telecare, telemedicine, telecoaching and self-care apps, now commonly called ‘technology enabled care services’ (TECS), can transform the way people take part in and control their own health and wellbeing, as well as promoting independence for the growing elderly population and people living with long-term conditions. 


TECS are changing the global health and care landscape. The right planning and commissioning environment, supported by standards and tools, is essential to encourage the innovative use of technology to improve health, care and wellbeing outcomes, and for ensuring services are delivered in the most effective and efficient way. Uniquely, this Code offers an end-to-end and whole-system approach, ranging from the early planning stages through to post-implementation of services. It can be looked at as a value-chain solution that interlinks those responsible for planning and commissioning services with service users, through the activities of clinicians and providers.