Micah Solomon

Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever

The Heart of Hospitality

Ignore Your Customers (and They'll Go Away)

High-Tech, High-Touch Customer Service

Exceptional Service, Exceptional Profit

Can Your Customer Service Do This? : Create an Anticipatory Customer Experience that Builds Loyalty Forever

Exceptional Service, Exceptional Profit : The Secrets of Building a Five-Star Customer Service Organization

High-Tech, High-Touch Customer Service : Inspire Timeless Loyalty in the Demanding New World of Social Commerce

Ignore Your Customers (and They'll Go Away)