How Do YOU Deal With Problem Situations‪?‬

How Pros Turn Blunders Into Business & Big Tips. Un-Censored Stories From Our Huge Team Of Experts.
Why Make Your Own Mistakes When You Can Learn From Ours?

"Statistics Suggest That When Customers Complain, Business Owners and Managers Ought To Get Excited About It.

The Complaining Customer Represents A Huge Opportunity For More Business." - Zig Ziglar

- The Most Common Bad Situations & Surprising Ways To Save Them. 

- Successes, Failures & Thoughts On "Why" Things Happened The Way They Did.

- Who better to learn from than longtime industry Pro's that have countless real life experiences and stories?

"If The Only Tool In Your Tool Box Is A Hammer, You'll Treat Everything In Your Life As A Nail." - Abraham Maslow
 

About The Author:

Scott Young - Bartender | Trainer | Author | Featured Speaker & Video Producer

- 30+ Year Bar Industry Career

- Made Over 800,000 Drinks.

- Taught Seminars in 16 Countries, 27 US States & Every Province in Canada.

- Featured in Over 400 TV & Radio Interviews, Magazines & Newspaper Articles

- Created 25 Training Course DVD's Sold in Over 100 Countries.

- Considered by many to be the pioneer of standardized training for Practical Working Flair Bartending.

- Author of 28 Bar Industry Books, Study Guides & Work-Books