Service Desk A Complete Guide - 2021 Edition

This Service Desk Guide is unlike books you're used to. If you're looking for a textbook, this is not for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Service Desk challenges you're facing and generate better solutions to solve those problems.



Ask questions like:


Has your organization allocated funding for the service desk and desktop support services yet?

How well has the service desk insourcing succeeded in regard to arrangements?

Is a staff member on the service desk counted as a technical or support person?

Is it providing a certain level of service desk support to your organization?

Is the service desk notified of new services or changes to existing services?

Is the service desk perceived as a strategic function by senior managers?

What are the critical differences between a service desk and a Help Desk?

What is the main role of service desk in the first line of support to resolve incidents?

Which is a typical soft skill that successful service desk technicians possess?

Will there be a service desk or enterprise service desk to assist entities?



Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.



Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'



This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Desk investments work better.



This Service Desk All-Inclusive Self-Assessment enables You to be that person.



INCLUDES all the tools you need to an in-depth Service Desk Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Service Desk maturity, this Self-Assessment will help you identify areas in which Service Desk improvements can be made.



In using the questions you will be better able to:



Diagnose Service Desk projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.



Implement evidence-based best practice strategies aligned with overall goals.



Integrate recent advances in Service Desk and process design strategies into practice according to best practice guidelines.



Using the Self-Assessment tool gives you the Service Desk Scorecard, enabling you to develop a clear picture of which Service Desk areas need attention.



Your purchase includes access to the Service Desk self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.