SustainCase: How BMO ensures ethical business behaviour

Case study: How BMO ensures ethical business behaviour


As one of the largest banks in North America, providing a wide range of personal and commercial banking, wealth management and investment banking services and products to over 12 million customers around the globe, BMO strives to earn and maintain stakeholder trust by operating fairly, openly and responsibly.


Abstract


As a highly diversified financial services provider, with total assets of $688 billion and over 45,000 employees, adhering to the highest standards of integrity and ethical conduct is a top priority for BMO. In order to ensure ethical business behaviour BMO took action to:

• implement a Code of Conduct

• provide ethics training

• enable employees to report ethical concerns


Using the GRI Standards in order to maintain and increase the value of your company


With each publication in this series the FBRH team will highlight one key impact identified by a company reporting in accordance with the GRI Standards and show how it has taken a structured, systematic approach to improving performance. With such positive action companies build trust, by dealing responsibly and conscientiously with their impact on the environment and on their stakeholders (e.g. clients, suppliers, shareholders, local communities, NGOs or local government). Stakeholders that can hold it back or stop it from reaching its objectives


By building trust your company creates loyalty and long-term commitment to its services and brands


New foreword by the Editor:

Why the GRI Sustainability Reporting Standards are not a box ticking exercise and how 80% of the world's 250 largest companies are using the GRI Standards to gain competitive advantage