The Beginner's Guide to Customer Success

The Beginner’s Guide to Customer Success is a comprehensive resource for any professional looking to transition into Customer Success, or get a refresher in all the essentials of the field. This 200-page guide takes you through how CS evolved; how to get started in CS including hiring and interview tips; a complete glossary of all the relevant jargon; strategy tips for onboarding, journey maps, QBRs, and more; how to approach CS platforms and automation; tips for collaborating with other departments including Sales, Product, Engineering, and others; a business booklist; team-building exercises at the end of each chapter, and much more.