Business Essentials of Customer Service

A lot has been said about customer service, but never before has there been so many experts in one place offering their wisdom on finding and retaining customer loyalty. Each chapter is a recorded conversation with each guru and is designed with the listener in mind, not the reader. The power of this audiobook is that it provides a breadth of different views from different leading business experts on customer service all in volume.

This special volume contains 22 of the best interviews on customer service from Australia's longest-running business audio magazine, Business Essentials, produced by Australia's premier audio production company, BE Media Production.

Since 1984, thousands of small to medium business owners across Australia have grown their businesses from listening to the monthly subscription-based audio magazine. Listeners have described the interview-style audio magazine as 'inspirational', 'invaluable' and 'addictive'. This audiobook continues the high quality and reputation of the Business Essentials series.