James L. Heskett

Books

The Value Profit Chain The Value Profit Chain
The Value Profit Chain
2010
What Great Service Leaders Know and Do What Great Service Leaders Know and Do
What Great Service Leaders Know and Do
2015
Service Breakthroughs Service Breakthroughs
Service Breakthroughs
1990
The Service Profit Chain The Service Profit Chain
The Service Profit Chain
1997
Corporate Culture and Performance Corporate Culture and Performance
Corporate Culture and Performance
2008

Audiobooks

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
2015