Jochen Wirtz

Managing Customer Relationships and Building Loyalty

Designing Customer Service Processes

Service Quality and Productivity Management

Designing Complaint Handling and Service Recovery Strategies

Service Marketing Communications

SERVICES MARKETING (9TH ED)

Intelligent Automation: Learn How to Harness Artificial Intelligence to Boost Business & Make Our World More Human (Unabridged)

Agentic Artificial Intelligence: Harnessing AI Agents to Reinvent Business, Work and Life (Unabridged)