Books
Design for Six Sigma for Service Chapter 10 - Design and Improvement of Service Processes--Process Management
2005
Leading processes to lead companies: Lean Six Sigma
2012
Design for Six Sigma for Service Chapter 11 - Statistical Basics and Six Sigma Metrics
2005
Design for Six Sigma: Design Optimization: Taguchi's Robust Parameter Design
2008
Design for Six Sigma
2008
Design for Six Sigma, Chapter 1 - Quality Concepts
2008