Books
The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 70 Tools for Improving Quality and Speed : A Quick Reference Guide to 70 Tools for Improving Quality and Speed
2004
Lean Six Sigma for Service, Chapter 10 - Service Process Challenges
2003
Lean Six Sigma for Service, Chapter 4 - Executing Corporate Strategy with Lean Six Sigma
2003
Lean Six Sigma for Service Chapter 1 - The ROI of Lean Six Sigma for Services
2003
Lean Six Sigma, Chapter 13 - Total Supply Chain Acceleration
2002
Lean Six Sigma, Chapter 11 - Implementation: The DMAIC Tools
2002