Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers (Unabridged)
2017
Evergreen : Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving
2015
Soul at Scale: Maintaining the Human Edge in an Automated World
2026
The Customer Loyalty Loop : The Science Behind Creating Great Experiences and Lasting Impressions
2016