Master the Five Traits that Set Extraordinary People Apart
From internationally bestselling author and retired FBI agent Joe Navarro, a ground-breaking look at the five powerful principles that set exceptional individuals apart
Joe Navarro spent a quarter century with the FBI, pursuing spies and other dangerous criminals across the globe. In his line of work, successful leadership was quite literally a matter of life or death. Now he brings his hard-earned lessons to you. Be Exceptional distils a lifetime of experience into five principles that outstanding individuals live by:
Self-Mastery: To lead others, you must first demonstrate that you can lead yourself.
Observation: Apply the same techniques used by the FBI to quickly and accurately assess any situation.
Communication: Harness the power of verbal and nonverbal interaction to persuade, motivate, and inspire.
Action: Build shared purpose and lead by example.
Psychological Comfort: Discover the secret ingredient of exceptional individuals.
Be Exceptional is the culmination of Joe Navarro’s decades spent analysing human behaviour, conducting more than 10,000 interviews in the field, and making high-stakes behavioural assessments. Drawing upon case studies from history, compelling first-hand accounts from Navarro’s FBI career, and cutting-edge science on nonverbal communication and persuasion, this is a new type of leadership book, one that will have the power to transform for years to come.
About the author
Joe Navarro was a career FBI agent specialising in non-verbal communications and is now a lecturer and consultant for major companies worldwide. He has appeared on Hardball with Chris Matthews, the Today show, the CBS Early Show, CNN, Fox News, and other major media. He lives in Tampa, Florida.
Former FBI agent Navarro (Louder Than Words) lays out a plan to become an "exceptional person" in this sharp and demanding guide. Navarro begins with his "Five Domains for the Exceptional" self-mastery, observation, communication, action, and psychological comfort. Self-mastery (the essential skill on which all others are built) comes through dedication and honest self-criticism, and allows one to "aim higher." Observation involves knowing how to react in any given situation and knowing how to read body language, facial expressions, and nervous gestures. Communication is about establishing and nourishing relationships, while psychological comfort forms the core of one's ability to influence others. Navarro reminds readers that hard work and honest self-reflection are the keys to improvement, and his practical steps include a "Daily Action List" with goals and commitments, questions for appraising one's flaws, and advice for setting routines and determining priorities. He challenges readers to think about the adjectives others would use to describe them and if they aren't positive, to do a thorough self-assessment and vow to do better: "Our impact on others is the proof of who we really are. There will be consequences for failure to self-correct." This smart road map for personal betterment will be an inspiration to those who respond to tough love.