• $109.99

Publisher Description

The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.

GENRE
Business & Personal Finance
RELEASED
2005
21 June
LANGUAGE
EN
English
LENGTH
512
Pages
PUBLISHER
McGraw-Hill Education
SELLER
McGraw-Hill Global Education Holdings, LLC
SIZE
13.8
MB

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