Developments in the Call Centre Industry
Analysis, Changes and Challenges
Publisher Description
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
GENRE
Business & Personal Finance
RELEASED
2006
27 September
LANGUAGE
EN
English
LENGTH
208
Pages
PUBLISHER
Taylor and Francis
SELLER
Taylor & Francis Group
SIZE
1
MB
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