Written by a pro! Maximillien de Lafayette is the President of the American Hospitality Institute Incorporated. He created, owned and managed several restaurants and food/catering businesses in the USA and abroad. This book is the result of his 20 years of experience in hospitality. His successes in the hospitality business made headlines in the national/international media, such as, The Washington Post, Detail Magazine, Washingtonian Magazine, so on. The book includes: 1.Techniques and strategies to succeed in the restaurant, hotel and food business. 2.The personality and leadership quality of the GM. 3.The Step By Step Guide To Excellent Guest Service. 4.Hospitality protocol and etiquette. The dos and don'ts. 5.Excellence standards for the wait staff. 6.How good a boss are you 7. Things That Bad Managers Do. 8.How To Deal With A Bullying Boss. 9.Hospitality Leadership. 10.The World's Best Establishments in Food, Guest Service, and Hospitality.