Implementing an ISO 9001 Quality Management System in a Multispecialty Clinic (International Organization for Standardization‪)‬

Physicians' Clinic of Iowa (PCI) is a 50-physician multispecialty clinic located in Cedar Rapids, Iowa. Physician specialties include cardiac surgery, otolaryngology, general surgery, neurology, orthopedic surgery, podiatry, rheumatology, thoracic surgery, urology and vascular surgery. PCI employs 200 staff at five sites of care. PCI physicians manage approximately 98,000 E and M encounters per year and perform over 52,000 surgical procedures annually. In the spring of 2001, leadership at PCI decided to develop a quality program for the clinic.