Implementing Service Quality based on ISO/IEC 20000 Implementing Service Quality based on ISO/IEC 20000

Implementing Service Quality based on ISO/IEC 20000

A Management Guide, third edition

Michael Kunas
    • $30.99
    • $30.99

Publisher Description

Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.

GENRE
Computing & Internet
RELEASED
2012
25 October
LANGUAGE
EN
English
LENGTH
74
Pages
PUBLISHER
IT Governance Publishing
SELLER
IT Governance
SIZE
1.2
MB

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