Improving Enterprise Business Process Management Systems

This book looks at the following three concepts of Business Process Management (BPM):

[the theory] BPM as a management

discipline (i.e. use processes to manage business);


[the tools] BPM as a software (BPM suite);



[the practice] BPM as a portfolio of the business processes of an enterprise, and the practices and tools for governing the
design, execution and evolution of this portfolio (BPM system).



In particular this book concentrates on the last concept which is often neglected although all enterprises need it.
This book will help you to *industrialise* enterprise BPM systems. It describes a holistic approach to the application
of BPM and Service-Oriented Architecture (SOA) for improving enterprise business performance, including
how to use architecture to reduce complexity,
how to use a BPM reference model and BPM artefacts,
tips on mastering the most difficult aspect - people,
guidelines on the modelling in BPMN,
recommendations for designing flexible systems, and
in-depth discussion about the link with enterprise architecture (EA).