Negotiation: The Cmo's Indispensable Skill (Management) (Author Abstract‪)‬

You are the chief medical officer (CMO)--or almost any other senior medical administrator--at a 350-bed tertiary care hospital. A cardiologist insists on talking to you, right now, about "an urgent quality problem." A particular primary care physician, he says, who is in fact credentialed to read EKGs, is incompetent. The latest instance supposedly led to unnecessary morbidity. The cardiologist demands that only cardiologists be credentialed to read EKGs, or that they over-read all primary care interpretations, and are paid by the hospital for doing so.