A self-help book that aims to provide you with helpful thoughts when confronted with offensive communication.
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1. its about offensive communication, it's nature, how to stop it from affecting you in a negative way and make it work for you
2. If you want to move through life standing up for the 'right' type of speech - respectful, inclusive and understanding - then this will be a pleasure
3. He tries to make us see that what we consider to be us trying to be assertive can be taken as being offensive and hurtful to the person on the receiving end, who feels they have been offended. The book is full of thoughts which help us to be a better person and not come across as a bully.
4. helpful tips in managing offensive interactions
a very interesting read about human relations, communication and self-help in an innovative fashion.