Abstract Student support is a major factor in distance education. This study was concerned with the use of ICT as a medium for providing student support at the University of Zambia. It was necessary to study the factors that would affect the application of ICT, in order to inform policy makers and managers of distance education which ICTs would be feasible within the context of the students of the University. A questionnaire was sent to 393 randomly selected students of the programme. The findings have shown that students had a positive attitude towards ICTs. However, access to the ICTs had an influence on the types that the students were willing to use for their studies.