Reinventing Financial Services Reinventing Financial Services

Reinventing Financial Services

What Consumers Expect from Future Banks and Insurers

    • $29.99
    • $29.99

Publisher Description

The financial crisis and the subsequent economic meltdown have forever changed the relationship between consumers and financial services firms.



Roger Peverelli and Reggy de Feniks, both experts in financial services, present a thought provoking and insightful vision on the future of banks and insurance companies.



Reinventing Financial Services puts the customer centre stage.



It uncovers the radical shift in consumer perception and identifies the six key consumer trends that financial institutions must heed. These trends set the stage for the future of finance and are inevitably connected with the way banks and insurance companies must change to hit the perfect note. A shopping list that will help financial service providers find the right answers to the challenges of the new financial reality:



• How to restore consumer trust

• How to differentiate when transparency rules

• How to become close to consumers across channels

• How to leverage social media and mobile services

• How to align customer centricity and profitable growth

• And last but not least, where to start to create a new future


Backed by ample research yet easy to read, Reinventing Financial Services will spark new ideas. A must read for anyone working in the financial sector or anyone who takes an interest in financial services for consumers.



Roger Peverelli is a partner at VODW, a leading strategy consultancy based in The Netherlands.



Reggy de Feniks is a partner at strategy consultancy 9Senses in Spain. Both are experts in financial services, in b2b as well as b2c markets and have worked in this sector throughout Europe, the Americas and Asia. They have published numerous articles and interviews on strategy, innovation and building customer centric organisations in financial services.



Includes contributions of over 50 key executives of leading financial institutions and industry experts of leading business schools from across the globe, among others:ABN AMRO, Aegon, Allianz, Allstate, Aviva, AXA, Barclays, BBVA, BNP Paribas, La Caixa, Caja Navarra, Citigroup, Deutsche Bank, HSBC, ING Group, Bank of Korea, Lloyds Banking Group, Rabobank, Grupo Santander, Standard Chartered, Groupe Société Générale, Swiss Re, UniCredit Group, Zurich Financial Services, Stephen Covey, Joe Pine, IESE Business School, INSEAD, Frankfurt School of Finance and Management, London Business School and Wharton Business School.

GENRE
Business & Personal Finance
RELEASED
2011
1 August
LANGUAGE
EN
English
PUBLISHER
Pearson Education Benelux / Financial Times / Prentice Hall
SELLER
Matthew Horner
SIZE
7.9
MB

More Books Like This

The Loyalty Leap The Loyalty Leap
2012
The Professional's Guide to Financial Services Marketing The Professional's Guide to Financial Services Marketing
2009
The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
2011
The Forever Transaction: How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave The Forever Transaction: How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave
2020
The Customer Centricity Playbook The Customer Centricity Playbook
2018
Customer Genius Customer Genius
2010

More Books by Roger Peverelli & Reggy de Feniks

Reinventing Customer Engagement Reinventing Customer Engagement
2017
Reinventing Customer Engagement – Kundenbeziehungen neu erfinden Reinventing Customer Engagement – Kundenbeziehungen neu erfinden
2017
Reinventando os serviços financeiros Reinventando os serviços financeiros
2013
Wie sich die Finanzbranche neu erfindet Wie sich die Finanzbranche neu erfindet
2012