LONGLISTED FOR THE FINANCIAL TIMES & MCKINSEY BUSINESS BOOK OF THE YEAR
“I often talk about the importance of trust when it comes to work: the trust of your employees and building trust with your customers. This book provides a blueprint for how to build and maintain that trust and connection in a digital environment.” —Eric S. Yuan, founder and CEO of Zoom
A Harvard Business School professor and leading expert in virtual and global work provides remote workers and leaders with the best practices necessary to perform at the highest levels in their organizations.
The rapid and unprecedented changes brought on by Covid-19 have accelerated the transition to remote working, requiring the wholesale migration of nearly entire companies to virtual work in just weeks, leaving managers and employees scrambling to adjust. This massive transition has forced companies to rapidly advance their digital footprint, using cloud, storage, cybersecurity, and device tools to accommodate their new remote workforce.
Experiencing the benefits of remote working—including nonexistent commute times, lower operational costs, and a larger pool of global job applicants—many companies, including Twitter and Google, plan to permanently incorporate remote days or give employees the option to work from home full-time. But virtual work has it challenges. Employees feel lost, isolated, out of sync, and out of sight. They want to know how to build trust, maintain connections without in-person interactions, and a proper work/life balance. Managers want to know how to lead virtually, how to keep their teams motivated, what digital tools they’ll need, and how to keep employees productive.
Providing compelling, evidence-based answers to these and other pressing issues, Remote Work Revolution is essential for navigating the enduring challenges teams and managers face. Filled with specific actionable steps and interactive tools, this timely book will help team members deliver results previously out of reach. Following Neeley’s advice, employees will be able to break through routine norms to successfully use remote work to benefit themselves, their groups, and ultimately their organizations.
Neeley (The Language of Global Success), a professor of business administration at Harvard Business School, shows in this much-needed survey that the seismic shift from in-person to virtual workplaces has been long underway and is here to stay. While Neely cites many benefits of remote work (increased productivity among them), she also shows that there are considerable drawbacks, including employee isolation, lack of synchronization and the ability to have shared goals, and problems with bonding and trust. To combat these challenges, she offers employers and managers research-based guidance, tackling common issues such as how to best use digital tools (cloud-based apps such as Slack and Microsoft Teams "require virtually no investment in infrastructure"), assess productivity, manage global teams across different cultures, and identify when remote working fails. Among the examples of companies who have made successful transitions to remote work, Neeley cites Unilever's formation of agile teams and petrochemical company Tek's move to add "respect for others and their cultural differences" to their annual employee evaluation criteria. A supremely helpful guide for addressing topics covered in each chapter rounds things out. Significant and timely, Neeley's guidance will provide vital information to those struggling to work and lead in the virtual workplace.