Summary of Never Split the Difference by Chris Voss

After time policing the harsh streets of Kansas City, Missouri, Chris Voss joined the FBI, where his job as an abduction negotiator brought him face-to-face with bank robbers, gang leaders, and terrorists. Never Split the Difference takes you inside Voss's world of high-stakes negotiations, exposing the nine crucial principles that helped him and his colleagues win when it really counted — when people's lives were on the line.

Never Split the Difference is based on the real-life experiences of an intelligence expert at the top of his game, and it will offer you a competitive advantage in any conversation.