The Search for Excellence

Byline: Dr Faisal Bari There was a cockroach ambling around the toast I was supposed to eat for breakfast at a Guest House I was staying at. I called the management. Their only comment was 'oh, these kitchen people are so careless'. But what really surprised me was that there was no effort, on the part of the Guest House, to either apologise for or explain what happened, or even try to reassure me that this cockroach did not represent a systemic issue with cleanliness in their kitchen.