SustainCase: How KBC ensures business integrity and compliance

Case study: How KBC ensures business integrity and compliance


As a leading provider of financial and insurance solutions in 6 core markets – Belgium, the Czech Republic, Slovakia, Hungary, Bulgaria and Ireland –, with more than 10 million clients and over 38.000 employees, KBC strives to ensure it gains, retains and grows trust, by behaving responsibly, openly and transparently.


Abstract


As an integrated bank-insurance group offering a range of services, including retail banking, insurance, and asset management, operating with integrity is a top priority for KBC. In order to ensure business integrity and compliance KBC took action to:

• ensure compliance through the Corporate Compliance Division

• raise employee awareness about integrity and compliance issues

• promote professional integrity through the Dilemma of the Month campaign

• ensure ethical conduct through the Code of Conduct and other policies


Using the GRI Standards in order to maintain and increase the value of your company


With each publication in this series the FBRH team will highlight one key impact identified by a company reporting in accordance with the GRI Standards and show how it has taken a structured, systematic approach to improving performance. With such positive action companies build trust, by dealing responsibly and conscientiously with their impact on the environment and on their stakeholders (e.g. clients, suppliers, shareholders, local communities, NGOs or local government). Stakeholders that can hold it back or stop it from reaching its objectives


By building trust your company creates loyalty and long-term commitment to its services and brands


New foreword by the Editor:

Why the GRI Sustainability Reporting Standards are not a box ticking exercise and how 80% of the world's 250 largest companies are using the GRI Standards to gain competitive advantage