C.H.I.P.S.: Choosing Higher Intelligence People Skills (Unabridged‪)‬

Emotional intelligence, it's an art!

E·mo·tion·al in·tel·li·gence:

"The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically".

"Emotional intelligence is the key to both personal and professional success”.