Dealing With Difficult People (Unabridged‪)‬

You have to deal with difficult people all the time, including whiners and bullies. Whining is one of the most difficult behaviors to deal with for anyone. Get some perspectives on why whiners whine and what you can do to help yourself, and them, deal with it more effectively.
You might be surprised to learn some of the most brutal people are actually extremely sensitive inside. We call them marshmallows surrounded by barbed wire. Get tips in this piece on how to help them take down their walls so your life can be a whole lot easier.

Change Masters has individually coached thousands of global executives to significantly improve their leadership communication skills since it was established in 1986. The Change Masters Leadership Success Series gives you usable information, containing pragmatic tools that have been road-tested by top leaders. Many times people consider a seminar successful if there is one usable nugget or idea. This series captures the most valuable nuggets we've gleaned to give you high value and save you time.