Never Split the Difference
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4.4 • 487 Ratings
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- $15.99
Publisher Description
This international bestseller, with more than 5 million copies sold, offers a field-tested approach to high-stakes negotiations—whether in the boardroom, in your community, or at home.
Life is a series of negotiations, and negotiation is at the heart of collaboration—whether you are a business executive, a salesperson, a parent , a community leader, or a spouse. As a former FBI hostage negotiator, Chris Voss gives you the tools to be effective in any situation: negotiating a business deal, buying (or selling) a car, negotiating a salary, acquiring a home, renegotiating rent, deliberating with your partner, or communicating with your children. Taking the power of persuasion, empathy, active listening, and intuition to the next level, Never Split the Difference gives you the competitive edge in any difficult conversation or challenging situation. This book is a masterclass in influencing others, no matter the circumstances.
After a stint policing the rough streets of Kansas City, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference distills the Voss method, revealing the skills that matter most when it comes to achieving your goals in both your professional and personal life.
Step-by-step, Voss show you how to:
Establish Rapport Create Trust with Tactical EmpathyGain the Permission to Persuade Shape What Is Fair Calibrate QuestionsTransform Conflict into CollaborationSpot LiarsCreate Breakthroughs by Revealing the Unknown Unknowns
Never Split the Difference is your definitive source for defusing potential crises, winning people over, and achieving your goals at work and at home.
APPLE BOOKS REVIEW
In the world of business, negotiations can mean billions of dollars are on the line. In law enforcement, it can be a matter of life and death. In his straight-talking self-help guide, former FBI hostage negotiator Chris Voss casually blows up nearly everything you think you know about the art of negotiation. Chief among his targets is that beloved notion of the win-win scenario, in which each side gets a portion of what they want—when Voss says “Never split the difference,” he means it! Using a number of gripping examples from his own career, Voss explains how his tactics literally saved lives, and shows how those same techniques apply in the boardroom, from validating your opponent’s feelings to asking the right questions. Since many of Voss’ tips rely on the negotiator conveying calmness and control with their voice, the audiobook, narrated by Michael Kramer, is the perfect way to absorb his methods. Whether you’re gearing up for a salary negotiation or just hoping to get a good deal on a new car, this book can help you keep the upper hand.
Customer Reviews
Great book
Exceptional real world advice
Amazing
The theory in the book is amazing and a game changer. I am almost mad at my employer for not offering this as a training (I am a diplomat). So much values. Now will have to practice it in real life… which is something else. But still, this knowledge is gold.
Great emotional intelligence toolset
Down to earth. And most importantly, it works. What I like is that the author doesn’t try to wrap things up in fluff. The moral aspect of the negotiation is up to you. As is anyway the case even if you warn the reader or listener in advance. Knowledge is power. Usage of power depends on the person using it.