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Publisher Description

An extensive study of the world's best service companies reveals the principles on which they're built.


From the April 2008 issue of Harvard Business Review.

GENRE
Business & Personal Finance
NARRATOR
TM
Todd Mundt
LENGTH
00:40
hr min
RELEASED
2007
July 6
PUBLISHER
Harvard Business School Publishing
PRESENTED BY
Audible.com
LANGUAGE
EN
English
SIZE
20.1
MB

Customer Reviews

Kevini007 ,

Great way to improve retail experience

This is a great way to become diferent and better than your competitors

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