Books

Inside Your Customer's Imagination Inside Your Customer's Imagination
2020
Take Their Breath Away Take Their Breath Away
2009
Beep! Beep! Beep! Beep!
2000
Managers As Mentors Managers As Mentors
2013
Kaleidoscope Kaleidoscope
2017

Audiobooks

Managing Knock Your Socks Off Service Managing Knock Your Socks Off Service
2008
Managers as Mentors, Third Edition: Building Partnerships for Learning Managers as Mentors, Third Edition: Building Partnerships for Learning
2013
Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions
2020
Wired and Dangerous: How Your Customers Have Changed and What to Do About It (Unabridged) Wired and Dangerous: How Your Customers Have Changed and What to Do About It (Unabridged)
2012