Design for Six Sigma, Chapter 1 - Quality Concepts
2008
Design for Six Sigma Chapter 3 - Product Development Process and Design for Six Sigma
2008
Design for Six Sigma for Service Chapter 10 - Design and Improvement of Service Processes--Process Management
2005
Design for Six Sigma for Service Chapter 6 - Quality Function Deployment
2005
Design for Six Sigma for Service Chapter 1 - Six Sigma in Service Organizations
2005
Design for Six Sigma: Taguchi's Orthogonal Array Experiment
2008