Shep Hyken

Be Amazing or Go Home

The Convenience Revolution

Amaze Every Customer Every Time

The Amazement Revolution

The Cult of the Customer

Hábitos magnéticos

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet (Unabridged)

Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone (Unabridged)

The Cult of the Customer : Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

I'll Be Back: How To Get Customers To Come Back Again & Again

Dr. Tony Alessandra Interviews Shep Hyken on Moments of Magic

The Convenience Revolution : How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty