Basic Business and Administrative Communication

This book, Basic Business and Administrative Communication, is written with the ultimate aim of providing readers with basic business communication and administrative concepts. The book considers communication as a vital tool to the success of every business, and therefore presents in-depth coverage of the following topics:
Overview of communication
Models of communication
Context, levels, media, and barriers to communication
Lines of communication
Oral communication
Non-verbal communication
Listening in business communication
Essentials of effective business writing
Written communication
Job hunting, preparing resumes and interview guidelines
Meetings as an administrative function in organisations
Requisites of valid meetings
Roles of the secretary and chairperson at meetings
Report writing
The role of information communication technology in business communication
The author recognises the importance of skill development and provides practical examples of business documents such as business letters, memos, and itinerary that readers can follow to create their own to maximise their effectiveness and contribute to organisational success. The book is essential reading material for undergraduate and higher national diploma business students.