Become ITIL® 4 Foundation Certified in 7 Days
Understand and Prepare for the ITIL Foundation Exam with Real-life Examples
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4.0 • 1 Rating
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- $34.99
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- $34.99
Publisher Description
Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL framework and DevOps concepts.
The book will take you through the new ITIL framework and nuances of the DevOps methodology. The book follows the topics included in the foundation certification exam syllabus and includes new sections on ITIL's guiding principles, service value chain, and the four dimensions of service management. Also included are the concepts, processes, and philosophies used in DevOps programs and projects. ITIL and DevOps concepts are explained with relevant examples.
By the time you finish this book, you will have a complete understanding of ITIL 4 and will be ready to take the ITIL 4 Foundation certification exam. You will know the DevOps methodology and how ITIL reinforces the philosophy of shared responsibility and collaboration. Over the course of a week, even while workingyour day job, you will be prepared to take the exam.
You will:Know the basics of ITIL as you prepare for the ITIL Foundation certification examUnderstand ITIL through examplesBe aware of ITIL's relevance to DevOps and DevOps concepts
Customer Reviews
Well written, with great examples, but errors in answer key (Back Matter)
Overall, this is a very well written book, with clear and easy to understand examples. However, the answer key (Back Matter) is riddled with inconsistencies and errors, often with correct letters (A, B, C or D) matching to incorrect answer descriptions. Also, sometimes the answer key is flat out incorrect showing both the letter and description as wrong. This is really easy to spot when the questions asks for a definition to a specific term, which can be easily looked up. For those of us who rely on the knowledge check at the end of each chapter, this can really shake your confidence.