Business Information Systems Workshops

This book constitutes revised papers from the eight workshops which were held during June 2021 at the 24th International Conference on Business Information Systems, BIS 2021. The conference was planned to take place in Hannover, Germany, and changed to a fully online event due to the COVID-19 pandemic.   There was a total of 67 submissions to all workshops of which 31 papers were accepted for publication. The workshops included in this volume are:   AKTB 2021: 12th Workshop on Applications of Knowledge-Based Technologies in Business; BisEd 2021: BIS Education: Trends and Challenges; DigBD 2021: 1st Workshop on Digitization in the Flux of Big Data Scenarios; DigEx 2021: 3rd International Workshop on transforming the Digital Customer Experience;  iCRM 2021: 6th International Workshop on Integrated Social CRM; QOD 2021: 4th Workshop on Quality of Open Data; BITA 2021: 12th Workshop on Business and IT Alignment;  BSCT 2021: 4th Workshop on Blockchain and Smart Contract Technologies.