Charting A Wiser Course: How Aviation Can Address the Human Side of Change

In our post-September 11th world, aviation businesses are reworking strategies, markets and products. Yet no one is paying sufficient attention to a key element of change. Until we do, our efforts won't work. Our behavioral models are operating at cross-purposes with our business objectives. To achieve our objectives, we must align our behaviors with our intentions. This sounds easy. It's not.