Coaching for Exceptional Performance Workshop

Informal coaching opportunities occur in the course of daily activities. In this workshop, students are provided with ways to improve their responsiveness to these opportunities. The format is a series of sessions in which students and each member of their teams, in turn, play the role of the director of operations for a software products business. Two staff members drop in to see the director, on their initiative, to ask for ideas, help, guidance or a decision on an issue. The director knows key details about each staff member's background and development needs, but does not know in advance what the specific issues or concerns are. It is necessary to explore these issues or concerns before any decision can be made. The students' performances are videotaped and critiqued in terms of identifying each staff member's problem(s); the effectiveness of responses to the immediate problems; and contribution to that staff members' longer-term growth or awareness through coaching. The accompanying seven role-plays (products 9B00C007, 9B00C008, 9B00C009, 9B00C010, 9B00C011, 9B00C012, 9B00C013) provide background information on each of the staff members.