• $11.99

Publisher Description

Improve the way you communicate in English when working internationally – it’s as much about how you say it as what you say!

You need more than just a good level of English to communicate successfully in international business. Collins Effective International Business Communication gives you clear and practical advice to help you to communicate successfully with colleagues and business partners around the world, using the English you already know.

• Part 1 will help you with speaking and listening, with practical ideas to help you create better understanding with colleagues and business partners.
• Part 2 covers key interpersonal skills , such as building relationships, networking, influencing, making decisions, managing conflict and building trust.
• Part 3 considers the challenges of virtual communication with colleagues at a distance, with advice on how to write better emails and manage conference calls.
• Each unit features tip boxes, model conversations and case studies

Work environments today are increasingly complex – with greater demands on time there is more emphasis on choosing the right form of communication at the right time. You need to be able to work with colleagues at a distance and build and maintain relationships with people at home and abroad. Effective International Business Communication will help you to build the relationships you need to be successful.

Can be used for self-study or by Business English trainers who want their clients to get results.
CEF level B2–C1 / Upper Intermediate – Advanced


Praise for a previous edition:
‘…a welcome addition to Business English literature … the book incorporates pertinent and up-to-date research findings … readers are encouraged to appreciate the role of possible factors that shape communication, including communicative purposes, cultural differences and expectations, gender, contexts, and much more. Readers will benefit from the links between theoretical research findings and pedagogy.’

ELT Journal, April 2012

About the author

Bob Dignen is a director of York Associates, a training company which offers a range of English Language, professional communication and intercultural courses and seminars. Bob specialises in designing and delivering seminars to develop international project team performance.

Ian McMaster is editor-in-chief of the Business English magazine Business Spotlight. He studied economics at the University of Cambridge and the London School of Economics, and is a qualified Business English teacher. He has written widely on business and Business English topics. Ian’s specialist research interest is the use of English as a lingua franca in business, and communication problems between native and non-native speakers.

January 31
Harper Collins Canada Limited

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