Development of the Relationship Management Survey: A Tool for Assessing Performance and Career Success of Professional Service Professionals‪.‬

ABSTRACT Professional service professionals (PSPs)--such as management consultants, public accountants, and investment bankers--must satisfy the increasing demands of their clients, the changing demands of their leaders, and the developmental needs of staff. Professional service firms (PSFs) are both creating and responding to the pressures faced by their professionals through enhanced performance management systems that use multisource feedback for assessment and professional growth. The development of the Relationship Management Survey (RMS) for PSPs is presented. The RMS dimensions are then used to generate hypotheses regarding how different stakeholder assessments of professionals' work-related performances can assist in performance management and contribute to their subsequent career success.