Exceptional Customer Service Exceptional Customer Service

Exceptional Customer Service

Exceed Customer Expectations to Build Loyalty & Boost Profits

Lisa Ford and Others
    • $16.99
    • $16.99

Publisher Description

When the going's tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback.

With new, updated examples from more than fifty companies—from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com—this book shows managers how to go from so-so service to amazing service.

In today's market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers.

When businesses are fighting to survive, creating a great experience for customers isnit just important—it's essential.

GENRE
Business & Personal Finance
RELEASED
2009
August 18
LANGUAGE
EN
English
LENGTH
224
Pages
PUBLISHER
Adams Media
SELLER
Simon & Schuster Canada
SIZE
3.9
MB
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