Based on in-depth interviews with more than 80,000 managers at all levels (and in companies of all sizes), Marcus Buckingham and Curt Coffman reveal in this summary what great managers do differently from ordinary managers to coax world class performance out of their workers. Great managers, routinely break all the rules. They take the conventional wisdom about human nature and managing people and turn it upside down.
In this summary we will explore which conventional wisdoms to ignore, twelve questions that will help you assess whether your workplace is the kind of place that will attract and keep the best employees, and the four keys for unlocking the potential of each and every one of your employees.
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Used this book for a report, finished the class with 98%