



Foundations van ITIL® V3
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- $45.99
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- $45.99
Publisher Description
This new title looks at Good Practices as described in the ITIL V3 upgrade. Focusing on the Lifecycle approach, this new publication covers, the following steps in detail:
Service Strategy
Service Design
Service Operation
Service Transition
Continual Service Improvement
French, Spanish, German, Italian and English also available. Japanese Spring 2009