How to Talk to Customers
Create a Great Impression Every Time with MAGIC
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- $18.99
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- $18.99
Publisher Description
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.
For more on this book, visit www.howtotalktocustomers.com
GENRE
Business & Personal Finance
RELEASED
2011
January 7
LANGUAGE
EN
English
LENGTH
224
Pages
PUBLISHER
Wiley
SELLER
John Wiley & Sons Canada, Ltd.
SIZE
1.6
MB
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