Knowledge Management in a Multigenerational Workforce: Challenges and Opportunities Presented by Older Workers (Report‪)‬

Abstract Since the convergence of the personal computer with the information super highway, knowledge has been a game changer for businesses. In a world surrounded by seemingly unending technological advances, characterized by changing workforce demographics, organizations that fail to both learn and share knowledge across their own borders find themselves in trouble. Knowledge, vital to an organization because of the actions and consequences to which it leads, is a fundamental key to maintaining and gaining competitive advantage (Davenport & Prusak, 1998).