Mastering SAP Hybris Service Cloud: A Guide to Customer Service Excellence

Mastering SAP Hybris Service Cloud: A Guide to Customer Service Excellence

Table of Contents:

Chapter 1: Introduction to SAP Hybris Service Cloud
Chapter 2: Getting Started with SAP Hybris Service Cloud
Chapter 3: Service Ticket Management
Chapter 4: Service Level Agreements (SLAs) and Escalation Management
Chapter 5: Knowledge Base Management
Chapter 6: Service Contracts and Service Orders
Chapter 7: Service Analytics and Reporting
Chapter 8: Integration with Other SAP Solutions
Chapter 9: Customer Self-Service and Social Media Integration
Chapter 10: Best Practices for Implementing and Optimizing SAP Hybris Service Cloud
Chapter 11: Case Studies and Success Stories
Chapter 12: Summary and Key Takeaways