• $21.99

Publisher Description

A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations—whether in the boardroom or at home.

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss’s head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles—counterintuitive tactics and strategies—you too can use to become more persuasive in both your professional and personal life.

Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.

Business & Personal Finance
May 17
Harper Collins Canada Limited

Customer Reviews

Amartin669 ,

Inspiringly educational!

Wow! What a great read! I see how I have failed in past negotiations and I actually look forward to using some of the things I learned in the future.

K9trainergsd ,

It will change your life!

There are not enough words to describe how fantastic this book is. Thank you Chris Voss! I am a true fan. I am almost finished the book, for the third time! On my very first negotiation I saved myself almost $2,000! And now I have the skills for a lifetime of making, or saving money. Thank you Chris Voss! You are the Master!

Better Than Red Fruit ,

Reality Negotiating

Chris Voos's book is the best I've ever read on negotiating. He takes it out of the mechanical process that others present and makes it "real world" and flexible. His emphasis on REALLY listening is bang on!

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