Placement Report: Website Design, Data Import and Support

I spent my placement year working for Calculus Software Solutions Ltd, a company that provides business systems to the independent electrical retailer market. My primary role was as a 1st and 2nd line support advisor. I was also tasked with designing and building an integrated website solution based on an existing specification. I was also heavily involved with training, installation and data import for one of the clients.
My placement required me to learn to work to deadlines, both by myself and in a team environment. I learned SQL and ASP.net in order to design the website, and had to familiarise myself with both the application front end and database design of the company's flagship product, NCompass, in order to develop and support this new offering to Calculus' customers.
The following report will explore my different duties at Calculus, ranging from dealing with customers through helping them resolve their support issues to developing a dynamic website, which interacts with NCompass and also being involved with converting data from competitors’ software to data that can be used by NCompass.