Process Management

Most organisations today are structured around functions. Simply put, this means that they are not oriented towards efficiency and effectiveness, and that they are effectively wasting money, losing customers, or, for the public administration, they are frustrating citizens.

This book teaches how to think in terms of processes, which is what organizations need to manage to serve their customers better and to do so at a fraction of the cost.

It is a "liquid book", meaning that it evolves monthly based on feedback from our readers and students.